Aug 6, 201019

The Things Clients Expect Designers to Have Learned

As the web standards continue to increase, new technologies and techniques arise, which increases clientele expectations for what a designer can bring forth. Whether be it fancy gradient effects, attention to detail, or mesmerizing illustrations, there is always that expectation a client wants for what they envision for their design. Furthermore, we discuss eight things a client expects from today’s designers to have learned.

PHP

A lot of clients search for designers who can design and develop in PHP to eliminate the process of contracting two or more people. Let us dive right into why and how it is important. Clientele range from many different niches, from portfolios to corporate sites but they all have a few things in common in terms of needs. Most websites we look at today have contact forms, lightweight galleries, or a simple display of products.

While you can find many free contact forms or galleries, basic knowledge of PHP is needed to modify or customize them to suit the client’s needs. A lot of times they want to be able to manage their contact form, display of products, or gallery all from a centralized panel, without PHP knowledge this cannot be easily attainable. Therefore, it is important to begin to adapt to a PHP or development environment.

Illustration

Many new designers can whip up designs with fancy gradients and patterns; however, they cannot create basic illustrations or graphics such as a lightweight illustration of a park or even simple graphics such as chalkboards and what not. Today’s clients expect designers to have such basic skills in order to whip them up a few things they might need to make their website stand out. With a plethora of free quality tutorials on how to create basic and advanced illustrations, there is no reason not to learn how to do it.

Creativity

While there is nothing wrong with browsing the net for inspiring designs, clients want their designs to stand out with new original ideas to enhance their image on originality. In fact, with so many pre-made designs out there, proving to your client that they made the right decision choosing you is ever increasing in difficulty; however, this proves your originality and ingenuity. Therefore, adapting to a creative environment or creative thinking gives you the upper hand on design allowing you to impress clients every time.

Logo Design

Logo design also categorizes under illustrations and creativity as a logo is the unique icon your client’s customers will remember. While it is wrong for clientele to think that a redesign includes a logo design, clientele expect it as a part of the package. Having the creativity in design to create a unique logo for your client’s niche expands on your portfolio and customer base. Therefore, emphasizing on illustration design is an increasing demand for designers, becoming a must for some clientele.

Clean PSD, Clean Code

A lot of clients want security for their future, they want to make sure if they hire someone a few years down the line that the person they hire can easily pick up from where you left off. With that said, it is in your best interest to offer a well organized, grouped, labeled, and layered PSD of the design or certain graphic elements that might be changed in the future. Clean code is also another thing clients look for but cannot distinguish the difference.

However, by properly commenting and organizing your code, your client will definitely be impressed with the work and will recommend you or re-contract you in the future. Furthermore, this also makes it easier for them to modify and maintain their site if they need to change a few small things, which saves you time from clientele who expect you to help them out for free when they need it.

CSS 3

The demand for CSS 3 is surprisingly increasing as clientele become more tech savvy. While Internet Explorer and other similar browsers do not support CSS 3, specializing your design to the browser your client uses is what you need to do to an extent. If your client uses Google Chrome or Firefox, you can save time by creating rounded corners and shadowing using CSS 3 as it does not mess up Internet Explorer users, but rather limits the design a bit. It also gives your client flexibility to be able to change things without the need to recreate the rounded corners as it is all done dynamically.

Javascript and Javascript Frameworks

Javascript effects are becoming noticeable all over the web, it gives a website more personality and the pizzazz clientele are looking for. Therefore, learning how to code in Javascript is becoming a must even as a designer as it effects how your design behaves. There are a lot of Javascript frameworks out in the world today that help ease up the hard coding, making it a few minute step even for developers new to the language.

Furthermore, it is a good idea to browse through many different frameworks and picking the best that suits you and your clients need, and expanding your knowledge about it. Clients are not meticulous about what framework you use, but are rather for the effects you implement.

Mobile Design Skills

Many of your clients will most likely have some sort of mobile device whether be it a phone or some sort of device like the iPod Touch. What this means is, they will most definitely try out their new website on their mobile device only throw feedback at you for correction. Therefore, learning some tips and tricks about mobile design and how to approach it is definitely an increasing demand, and something you should invest time in to learn and understand.

It is always a great move to stay up to date with new technologies and demands as a designer while continuing to expand on your skill set. Not only does this increase your knowledge, it also affects your portfolio in a positive way and widens your range of the type of jobs or clientele you can accept, and most importantly, it gives you the upper hand in the industry.

19 Comments

  • Igors Brezinskis
    Aug 6, 2010
    I totally agree! Thanks for post!
  • Brian Altenhofel
    Aug 6, 2010
    If the client is alright with it (and most will probably be), it might not hurt to subcontract the development skills that you are lacking in or just plain hate doing.
  • Shea
    Aug 6, 2010
    Really?

    That’s essentially asking a designer to be an expert at everything.
    Ever heard the phrase jack of all trades, master of none?

    I know plenty of people who can generate elegant code for almost any application, but can’t draw more than a stick figure. And I know plenty of others who can work miracles with a pencil and Photoshop, but mention “syntax” and they cringe. It is very rare indeed to find everything you could possibly want in one person.

    Yes, a designer needs to have an understanding of all the technologies that their designs will need to work with, but if they have a trusted developer they work with to execute all the specifics, that shouldn’t be a negative.

    A client should be concerned with finding the right team for their specific needs regardless of the number of members. “One size fits all” rarely fits all.

  • The Things Clients Expect Designers to Have Learned | Lively Design Tuts
    Aug 6, 2010
    [...] Direct Link [...]
  • Harrison
    Aug 6, 2010
    I can appreciate that many clients expect this from a “designer” nowadays (and I think it is important for designers to have at least a rudimentary grasp of these things); these clients fail to grasp, however, that the vast majority of the designers that possess these skills to a significant degree are either: 1) not competent enough to produce quality work, or 2) too expensive for that client to afford if they are competent.

    I think as designers, we have a responsibility to temper our clients expectations with a little reality. Otherwise, we run the risk of not only depressing the value of specialized designers, but developers, illustrators, and any other specialist that is connected to the product development process.

    I generally run in the other direction when I come across a client that holds unreasonable expectations, such that I should provide everything they require. While I may be able to accommodate them in some cases, those expectations are typically an indication that the client doesn’t understand the importance of specialization. Those are clients that typically don’t see much success because they’re willing to settle for “good enough” as opposed to producing the best results possible, and they tend to waste your time. Like Shea said, clients need to get that exceptional results require an exceptional team; a one man show will inevitably miss vital details.

  • Rochelle Dancel
    Aug 7, 2010
    I disagree with most of this. When one of my clients asks for a full website, I make it clear that I design and that I can recommend a developer with whom I’m happy to work. It is rare that you get someone that is as advanced in design as they are at coding as I think it’s a full time job just developing one area really well.

    Illustration and logo design are not the same thing. Good logo design is beyond simply being creative and having good illustration skills – a good chunk of any logo design process is spent on research and analysis.

    I agree that a basic understanding of all of these is essential, regardless of the field in which you specialise. More essential (and useful) is forming trusted partnerships with other designers, illustrators and developers that you can call upon to deliver entire projects should your client ask.

  • Motta
    Aug 7, 2010
    Guau, ¿Cómo lo hacéis para que parezca tan fácil? Un aporte genial y un diseño aún mejor. Los diseñadores valoramos a los programadores que hacen realidad nuestros diseños. Gracias.
  • Priyesh
    Aug 9, 2010
    I agree with some aspects of this post but I feel the client’s expectations are usually unrealistic. Most designers usually specialize in a few parts of web design like design and HTML coding. Anything like php or other server languages is usually done by a developer so its better to have a good team behind your website rather than a designer who is good at the design aspect but is only aware of basic php, if that’s what your site requires.
  • Luke watts
    Aug 9, 2010
    That is good post….It may be any field customer is king, In this competitive world its most important to satisfy and retain the customer. If we are not satisfying the customer may be some one will do it. So its necessary to be update on technology…I think many will agree with me :)
  • John
    Aug 9, 2010
    This is absurd… Im pretty good that everything mentioned above… But this is too much for they are paying for…

    Art these days are very diluted with too much *untalented* people using the “latest Adobe CSx” jumping in and start calling themselves artists… Who cares they say, art is subjective and a lot of clients don’t even have a sense of what is good art and what good art is not… We have alot of those here in the Philippines and its not only here that its happening… Its everywhere!…

    Worst come to worst a day will come where “most” of our jobs will be replaced by the “wizard, click next, next” softwares…

  • Diana Howard
    Aug 9, 2010
    I’m with Shea & Priyesh! No way can any single person keep up with this range of technologies and skills. A team is a better bet. The more eyes that assess a website in the making, the better. And who wants a client who wants all these things in one person? They probably want to pay peanuts for the services, too!
  • Priyesh
    Aug 10, 2010
    Totally agree Diana, Clients expect a lot but some are not willing to pay the high (sometimes justifiable) cost which comes with an experienced designer/developer who is exceptional at all areas. There are a lot of clients who are unaware of the latest design practices and what a good site consists of so when it comes to any final changes or approvals, they can get a little carried away with the changes which may end up butchering the design. However, the customer is always right so in order to keep the business you may have to give into their demands.
  • Suzanne Muusers
    Aug 10, 2010
    It boggles the mind to learn so much coding and image management. The trouble is, unless you can provide all this, or have someone to bring on, you may very well not win the bid. In today’s competitive environment, it’s “yes I can do it” and then it’s “uh oh, better learn that!”
  • novaabue
    Aug 10, 2010
    you are priyesh with the saying customers are always right.but of course we should not forget that we know what we are doing and what we do is for the best.take a look at this site then http://www.coachgc.com/graphics
  • Priyesh
    Aug 11, 2010
    Well novaabue, we as designer know what we are doing but maybe we need to explain to the client what the process of creating a website is. From the initial brief, to building the prototype then onto the development. From my experience, websites like the one you posted gives the client false hope that they can build it themselves but as we all know designing the website in Photoshop is just one part of building a website. When it comes to coding and SEO, that is the part which they may struggle with. Saving money is one thing but losing business because of a poorly designed website is worse. The first impression of a company can be through a potential customer visiting a company’s website.
  • Reed Botwright
    Aug 11, 2010
    I think the distinction Shea & Priyesh are trying to make is that you lump all “designers” together without any qualification. There are a lot of specialized, freelancing “designers” out there that work in loose teams, each one performing a separate and specific portion of a project based on their skillset. To expect these people to know and be experts on all of the aforementioned skills is absurd. This is shown in the number of freelance designers who really excel in all these areas (probably less than 1%).

    On the other hand, if you are referring to a “designer” as an agency or an established team, then yes, these skills are essential. And even they might still contract a hired gun to perform specialized work that they know someone else can do better.

  • GPM
    Aug 12, 2010
    Hogwash. The expectation that a designer will do layout, programming, illustration, backend support, is like expecting a cabinetry craftsman to be a plumber and a roofer too. Clients may expect it, but should they. It’s ludicrous and probably why we’re scrambling even harder for good paying contracts while being asked to do everything, articles like this that promote such unbelievable expectations.
  • Osvaldo M.
    Aug 13, 2010
    “It is always a great move to stay up to date with new technologies and demands as a designer while continuing to expand on your skill set”…
    can’t be farther from the truth, I studied multimedia and i can create vfx, motion graphics, code, create videogames and model in 3d… but to acknowledge that a single man will create a website beautifully designed, without bugs, up to the newest web standards, with a creative logo and that it would be displayed properly among mobile apps (as well as different browsers) is insane. It is like me proposing to a client that i would create a 3d website with awesome motion graphics and up to the newest standards, i certainly can, but the amount of time, effort and my bill would be enormous… This is why there are agencies and there is outsourcing and there are development/design teams, to cope with stuff like this. Highly disagree with this article, no one in their right mind (as a professional) should get a gig where he/she would be asked to do by himself/herself all of these tasks (or at least he/she would charge so much the client would at the end bail). One thing is to have experience in multiple fields/tasks, another is to be asked to do them all and get paid for it.
  • Pete @voato
    Oct 15, 2010
    I would also add clients expects you to know where to host the site, and how to do it. It’s not enough any more to just to the design.

Leave a Comment

Ask a Question on Design Reviver Answers